Refund policy
At Fabrics by Zolo, we do not offer returns or exchanges on our products. Please review your order carefully before completing your purchase.
The only exception is for items received in a damaged condition. In such cases, we offer an exchange only ā no refunds will be provided under any circumstances.
Courier charges for a valid damage-related exchange will be fully borne by Fabrics by Zolo.
If a customer requests an exchange for a second time, we require the customer to record a clear, uninterrupted unboxing video before opening the exchange parcel. This video is mandatory and must be provided as proof in case of any further damage claim. Exchange requests without this video will not be accepted.
To raise a damage-related exchange, please contact us using the contact us page.
